Return Policy

At Smartico Lab LLC, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, our Return Policy provides detailed guidelines on how to return products for a refund, exchange, or store credit.

1. Eligibility for Returns

1.1. Return Period
You have 7 days from the date of delivery to return any eligible item for a refund or exchange.

1.2. Condition of Items
To be eligible for a return, items must be in their original condition, unused, unaltered, and in their original packaging, including all accessories, manuals, and documentation. Items showing signs of wear or that have been altered or modified in any way are not eligible for return.

2. How to Initiate a Return

2.1. Contact Customer Service
To initiate a return, please contact our Customer Service team within 30 days of receiving your order. You can reach us at:

  • Email: info@smarticolab.shop
  • Phone: +96171857839

Provide your order number, the reason for the return, and whether you are seeking a refund, exchange, or store credit.

2.2. Receive a Return Authorization
Our Customer Service team will provide you with a Return Authorization (RA) number and detailed instructions on how to return your item. Please do not return any items without an RA number, as they may not be accepted or processed.

3. Shipping Your Return

3.1. Return Shipping Costs

  • Defective or Incorrect Items: If you received a defective or incorrect item, Smartico Lab LLC will cover the return shipping costs. We will provide you with a prepaid shipping label.
  • All Other Returns: For all other returns, you are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return is received.

3.2. Packing Your Return
Carefully pack the item in its original packaging along with all accessories and documentation. Include the RA number and a copy of the original invoice or packing slip inside the package.

4. Processing Your Return

4.1. Inspection of Returned Items
Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria. This process typically takes 3-5 business days from the time we receive your return.

4.2. Refunds

  • Approved Returns: If your return is approved, we will process a refund to your original payment method. Please allow 5-10 business days for the refund to appear on your account, depending on your bank or payment provider.
  • Rejected Returns: If your return does not meet the eligibility criteria, we will notify you and the item will be returned to you at your expense.

4.3. Exchanges and Store Credit

  • Exchanges: If you requested an exchange, we will process and ship the replacement item once your return has been inspected and approved.
  • Store Credit: If you opted for store credit, it will be issued as soon as your return is approved and can be used for future purchases on our website.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact our Customer Service team immediately. We will arrange for a replacement or refund, and cover the cost of return shipping for the defective item. Please provide photographs of the damage and any relevant details when contacting us.

6. Cancellations

6.1. Order Cancellations
You may cancel your order before it is shipped by contacting our Customer Service team. Once the order has been shipped, it can no longer be canceled, but you may return it according to our return policy.

6.2. Refund for Cancellations
If your order is successfully canceled, we will process a full refund to your original payment method.