Shipping Policy

At Smartico Lab LLC, we are committed to providing fast, reliable, and convenient delivery options for our customers. Whether you prefer home delivery or picking up your order in person, we have you covered. Below, you'll find our comprehensive shipping policy detailing our delivery methods, timelines, and costs.

1. Delivery Options

1.1. Local Delivery
We offer local delivery services within ["Lebanon"].

1.2. In-Store Pickup
For customers who prefer to collect their orders in person, we offer a convenient in-store pickup option at our designated pickup location.

2. Delivery Process

2.1. Order Processing
Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped or is ready for pickup.

2.2. Local Delivery

  • Delivery Area: We currently deliver across Lebanon.
  • Delivery Times: Deliveries are made between ["8 AM - 4 PM"] from Monday to Friday.
  • Delivery Costs: A flat fee of ["$3.5"] is charged for local delivery. Free delivery is available for orders over ["$100.00"].
  • Delivery Tracking: Once your order is out for delivery, you will receive a notification with tracking information and an estimated delivery time.

2.3. In-Store Pickup

  • Pickup Location: Orders can be picked up from our store located at: Dohat Aramoun - Jameel Al Husseini Street/ Verdun - Sayar Darak Street
  • Pickup Times: Orders are available for pickup during store hours: [Monday - Friday: 9 AM - 6 PM, Saturday: 9 AM - 1 PM].
  • Pickup Notification: You will receive an email or SMS notification when your order is ready for pickup. Please bring your order confirmation and a valid ID to collect your items.
  • Pickup Deadline: Please pick up your order within same day of receiving the pickup notification. After this period, we will attempt to contact you, and if necessary, your order may be canceled and refunded.

3. Special Delivery Instructions

If you have specific delivery instructions or need to schedule a delivery at a particular time, please include these details in the "Order Notes" section during checkout or contact our Customer Service team. We will do our best to accommodate your request.

4. Delivery Issues

4.1. Missed Deliveries
If no one is available to receive the delivery at the specified address, our delivery team will attempt to contact you to reschedule. If we are unable to reach you, the package may be returned to our store, and you will be contacted to arrange a new delivery or pickup.

4.2. Delivery Delays
While we strive to meet our delivery timelines, delays may occasionally occur due to unforeseen circumstances (e.g., weather, traffic, or supply chain disruptions). We will notify you as soon as possible if there is a significant delay in your delivery.

4.3. Damaged or Lost Items
If your order is damaged or lost during transit, please contact our Customer Service team within 48 hours of receiving your delivery notification. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.

5. International Shipping

Currently, Smartico Lab LLC does not offer international shipping. We only deliver within the specified local delivery area. Please stay tuned for updates as we work to expand our delivery services.

6. Changes to Shipping Policy

We may update our Shipping Policy from time to time to reflect changes in our services or customer feedback. Any changes will be posted on this page, and you will be notified by email if the changes significantly affect your order.